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Glara » Terms & Conditions

Terms & Conditions

1. Scope

For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.

Consumers are any natural person who enters into a legal transaction for purposes that can not be predominantly attributed to their commercial or self-employed activities. An entrepreneur is a natural or legal person or a legal person who is acting in the course of a legal transaction in the exercise of his commercial or independent professional activity.

These terms and conditions shall also apply to future business relations with entrepreneurs, without our having to refer to them again. If the Contractor uses opposing or supplementary General Terms and Conditions, the validity thereof is hereby contradicted; They will only become part of the contract if we have expressly consented to it.

2. Contractual partner, the formation of contract

The contract is concluded with Glara - Milos Kosatko, Vrchlickeho 1722, 50401 Novy Bydzov, Czech Republic, company registration number: 72883057 , registered at business office acc. trade act no.455/1991, §71 par.1: City office Novy Bydzov.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products without obligation into the shopping cart and correct your entries at any time before sending your binding order by using the order provided for this in the order process and illustrated correction aids. By clicking on the order button, you place a binding order of the goods contained in the shopping basket. The receipt of your order will be confirmed by e-mail immediately after sending the order.

When the contract is concluded with us depends on the type of payment chosen by you:

Credit card
By submitting the order, you also submit your credit card details. After your legitimation as a legal cardholder, we request your credit card company to initiate the payment transaction and accept your offer.

Cash on delivery
You will pay after you receive your order.

Bank transfer
You will pay by direct bank transfer from your bank account to our bank account. 

3. Contract language, saving of the contract text

The language available for the contract is English.

We store the contract text and send you the order data and our general terms and conditions by e-mail. You can also read the terms and conditions on this page at any time. You can view your past orders in our customer login. The invoice is sent in electronic form to the email of the buyer specified in the order.

4. Delivery conditions

In addition to the indicated product prices are still shipping costs. You can find out more about the amount of the shipping costs in the offers, in the Delivery and Payment section. We deliver only by mail. A self-collection of the product is possible in our distribution warehouse, Krkonosska 479, 50901 Nova Paka, Czech republic. In the case of a return, the consumer bears the costs of the return.

5. Payment

The following payment methods are available in our online shop:

Credit Card
After submitting the order, you will be forwarded to the credit card gateway where you submit your credit card details. After your legitimation as a legal cardholder, we request your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is automatically carried out by the credit card company and your card is debited. Please note, we do not have any access to your credit card information you provided. We only get info form credit card gateway whether the payment was successful or not.  

Bank transfer
After submitting the order, you will receive by email information for order payment. We deliver the goods after receipt of payment.

Cash on delivery
You will pay in cash to the delivery company after receiving the order. 

6. Retention of title

The goods remain our property until full payment.

For entrepreneurs applies also: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims resulting from this resale shall be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims yourself, as far as you do not meet your payment obligations.

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address (Glara, Distribution Center Europe, Krkonosska 479, 50901 Nova Paka, Czech Republic). If you need help with best shipping option from your country, please contact our customer service. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Customer service: Our customer service is available for queries, complaints and claims on working days from 8.00 am until 4 p.m. via customer service email info@glara.eu

9. Liability

We shall, in any case, be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• as far as the scope of the Product Liability Act is opened

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be limited to the damage foreseeable at the time the contract was concluded limited, with the emergence typically has to be expected. Incidentally, claims for damages are excluded.

10. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

11. Final Provisions

If you are an entrepreneur, then Czech law applies excluding the UN sales law. Are you a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.


Terms&Conditions created free with Trusted Shops Legal texts in cooperation with Wilde Beuger Solmecke Rechtsanwälte.